Refund Policy

This policy covers digital downloads and physical merchandise purchased from Warrior Sound Ltd. Contact info@warriorsound.co.uk with your order number and product name if you need help.

Your statutory rights are not affected. The UK consumer rights below apply in addition to any mandatory rights that apply where you live. They are not limited by our printing supplier's own refund policy.

1. Digital downloads

Changing your mind

UK consumers normally have 14 days from making a digital-content contract to cancel. If you expressly consent to supply starting during that period, acknowledge that you will lose the right to cancel, and supply begins, that change-of-mind cancellation right ends. We must also provide the required confirmation of your consent and acknowledgement in a form you can keep.

Generating or emailing a download link does not, by itself, establish that you have agreed to lose your cancellation right. If the required conditions have not been met, your cancellation rights remain. Email us if you wish to cancel.

Faulty, inaccessible or misdescribed files

If a download is faulty, cannot be accessed, is incomplete, or does not match its description or stated compatibility, contact us. Depending on the circumstances, you may be entitled to repair or replacement, a price reduction or a refund under applicable law. These rights can apply after a download has started and are not restricted to errors in the product listing.

Please describe the problem and provide helpful screenshots where available. Reporting a problem promptly helps us resolve it, but a request made more than 14 days after purchase is not automatically excluded. We do not require you to waive statutory rights to obtain support.

2. Clothing and other physical merchandise

Standard catalogue designs

Ordinary catalogue clothing does not become non-returnable simply because it is printed after you order. UK consumers can notify us that they wish to cancel within 14 days after receiving the goods, then return them within a further 14 days. You do not need to give a reason.

You pay the direct return-postage cost for a change-of-mind return, including a return because you selected the wrong size. You may inspect or try on goods as you would in a shop. We may make a lawful deduction for diminished value caused by handling beyond what is necessary to establish their nature, characteristics and functioning.

We refund the price and, where applicable, the standard outbound delivery charge. Extra costs for a premium delivery option are not included. We issue the refund within 14 days after receiving the goods back or evidence that you sent them back, whichever is earlier, using the original payment method unless you agree otherwise. We do not charge a refund-processing fee.

Genuinely personalised goods

The change-of-mind cancellation right does not normally apply to goods made to your individual specifications or clearly personalised for you, such as an item printed with your own name or artwork. Selecting a standard size, colour or catalogue design does not by itself make an item personalised. Your rights if goods are faulty or misdescribed remain.

Faulty, damaged or incorrect goods

Contact us if an item is faulty, damaged, incorrect or not as described. We will provide the remedy required by applicable law and cover reasonable return costs where required. Photographs can help us assess the issue; a supplier's claim window does not limit your rights against Warrior Sound.

3. How to return an item

Email info@warriorsound.co.uk with your order number and a clear statement that you wish to cancel or report a fault. Contact us for the appropriate return address and instructions before posting an item. Do not assume that a printing facility or our registered office is the correct returns destination. You do not need discretionary approval to exercise a valid statutory cancellation right.

If you notify us within the applicable cancellation period that you wish to return an item, any delay by Warrior Sound in supplying the return address will not count against you or invalidate your return.

Please dispatch the item within 14 days of notifying us of cancellation, or seven days after we provide the return address, whichever is later. Customers pay return postage for change-of-mind returns.

4. Optional cancellation form

You can cancel by any clear statement sent to us; you do not have to use this form. If helpful, copy the wording below into an email to info@warriorsound.co.uk or a letter. This form is for notifying cancellation, not a postal address for returning goods.

Show the cancellation form

To: Warrior Sound Ltd, registered office: Unit 82a James Carter Road, Mildenhall, Bury St. Edmunds, England, IP28 7DE. Email: info@warriorsound.co.uk.

I/We hereby give notice that I/we cancel my/our contract of sale of the following goods / for the supply of the following service or digital content:

Product(s) and order number:
Ordered on / received on:
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is sent on paper):
Date:

Delete wording that does not apply.

5. Refunds that have not arrived

If we have confirmed a refund but it has not appeared, check with your payment provider and contact us at info@warriorsound.co.uk. Payment-provider processing times can vary.